Work With Us

Thank you for showing interest in a career with Nourished Life! We're currently hiring for the below roles.

Open Roles:

If you feel you have the relevant experience and personality for a role, we would love to hear from you. To apply, please send your resume along with a cover letter detailing why you would be best suited to .

Please note: Only Australian citizen's or visa holders will be considered.

Customer Care Coordinator

Location: Melbourne

Apply via LinkedIn.

An exciting opportunity for a Customer Care Coordinator to join the Nourished Life family based in Dandenong South. The successful person will be responsible for delivering exceptional customer service and providing solutions to our customers. Answering enquiries through Zendesk Email, Facebook messages and phone inquiries offering appropriate advice, product recommendations, customer order and account queries and service information. Liaise with internal and external stakeholders to provide a complete service.

What does your day-to-day look like?

Embody the voice of Nourished Life responding to Customer Inquiries
Managing and responding to online customers via email tool, Zendesk & phone calls in a professional manner
Reporting on outcomes found to Supervisor
Managing online orders through D365
Liaising with internal stakeholders to manage orders and stock availability issues
Corresponding with Australia Post and other carriers
Corresponding with external suppliers to provide a solution to customers

To be successful in this role you will need:

Previous customer service experience in a similar role (ideally an e-comm/online, Product focused Customer Service role) with high volume orders
Strong verbal and written communication skills; must be clear and concise while having a friendly nature
Likes to solve problems and is solution focused
Good at time management and prioritize effectively to resolve customer inquiries measured through Zendesk reporting
Uses feedback and experienced to continuously improve processes and the customer experience
High attention to detail to report issues and refunds accurately
Comfortable in a fast-paced environment working across multiple brands
A commitment to our company values of Wellness, Bravery, Diversity, Respect and Innovation
Last but never the least, you are passionate about wellness, sustainability and the natural beauty category.