Something not quite right in your recent order? Find out all you need to know about returns & refunds below.
At Nourished Life we want to make your online shopping experience as easy as possible. We are happy to provide store credit or refund for any items that are unopened and unused within 90 days of purchase and have not been marked as, "Short Expiry", "Last Chance" or "Non-returnable" at the time of purchase (unless faulty). Any items that are excluded will be clearly marked on the product page and/or at checkout.
Note: For hygiene reasons, we do not accept returns for any Sexual Health products, face protection products, eye masks, female sanitary products and breast pumps. Brands include VUSH, LELO, Dame, Smile Makers, We-Vibe, Elvie, Jonny, Yes Yes, Bonk, Natracare, Pelvi, Juju, Modibodi, Thinx, Hannahpad, Tsuno, TOM Organic, Lunette, Bubby Gump, Haakaa, Manta, Hannah:Mask and Hemp Black.
If you have changed your mind about an item you have ordered, we will need to receive it back to us in the same condition it was delivered to you – unopened, unused and in original packaging. The return shipping is at the customer's expense.
If you have received a product that you believe to be faulty, please contact us with a detailed description, and any photos you are able to provide.
If you have received a damaged item, or an item that you did not order, please take a photo, and contact us within 7 days of your order arriving.
If you believe you have had an allergic reaction to a product you have received from us, please discontinue use immediately, take a photo of the reaction and send to us.
To return an item to us for any of the above reasons, please fill out the form below and one of our friendly customer service team members will get in touch with you shortly.
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