Frequently Asked Questions (FAQ)
Below you will find a list of our most commonly asked questions. Hopefully this answers any questions you have about the Nourished Life ordering, shipping and returns process as well as our privacy, security and ingredients policy.
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Members get free AU Standard shipping for orders over $20.
In order to receive Free Standard AU Shipping, you must be signed in to your user account and with a minimum of $20 in your cart. Once you are signed in and the minimum spend met, no shipping fees will be applied.
Unfortunately, we cannot issue a refund if you did not sign in to your account before placing your order.
For orders for items that are in stock and are placed before 12pm on Monday to Friday (AEDT) for domestic delivery, we aim to dispatch your order on the same day. For orders for items that are in stock and are placed after 12pm on Monday to Friday (AEDT) for domestic delivery, we will aim to dispatch your order on the next business day. Please note that during busy sale periods (such as Black Friday and the Christmas period) and public holidays, there may be a delay in dispatching your order due to an increase in order volumes.
If we are unable to dispatch your order as outlined above, we will let you know on the same day that you place your order and advise the next possible dispatch date. (applies Monday-Friday only)
The e-parcel delivery option is FREE for all Aussie members on orders $20+ (it is free to become a member here), but we also offer a discounted Express Service if you need your goodies sooner.
If you are having trouble tracking your parcel online via the tracking link or there has been a significant delay in your parcel arriving, please contact our wonderful customer service team on or by phoning 1300 869 463.
Yes, we ship worldwide! Please note that the shipping costs to each country vary. The cost will be shown at checkout upon selection.
Please note that all import duties, taxes and charges are unable to be included in the item, shipping and handling costs. These charges are the buyer's responsibility. Please check with the customs office in the destination country to determine what these additional costs will be before proceeding with purchase.
Some items such as perfume and nail polish are flammable so will not be accepted by the airlines for shipment outside Australia. There will be a note below the product description if this restriction applies, and our checkout will give you a helpful alert you if you have these items in your cart.
Members get free AU Standard shipping for orders over $20! Please be logged in to your account when checking out, spend $20+ and FREE shipping will occur automatically. It is free to join our club.
If you are not a member, we charge a flat rate of $7.95 within Australia.
Postage to New Zealand for loyalty members is FREE for orders over $99, for orders under $99 it is a flat rate of $15 sent International Express via Australia Post. (NB: EXPRESS packages over 9kg will be charged extra postage costs.)
We pick and pack your order within 24 hours Monday to Friday and use Australia Post e-parcel to deliver your toxin-free goodies. Once your order is collected by Australia Post you should receive your tracking number. The e-parcel service takes approximately two to three days to deliver to Sydney, Melbourne & Brisbane, a little longer to South Australia and up to seven working days to Western Australia. **** current bushfires are impacting deliveries to NSW & QLD, see info at bottom of page for impacted areas***
The above e-parcel delivery option is FREE for all Aussie members on orders $20+ (it is free to become a member here), but we also offer a discounted Express Service if you need your goodies sooner.
Stated international delivery times are estimated based on standard delivery times between metropolitan areas of major cities. If your delivery is to a rural or regional area please add typical domestic transit times for your country. Excludes public holidays (unless otherwise indicated) and time in customs if applicable, and may be subject to delay due to causes outside of Australia Post's control.
Due to ongoing bushfire activity, Australia Post operations have been impacted in a number of locations in NSW and QLD.
Safety is our main priority, and we are reaching out to our people and supporting them through this tough time.
We are monitoring the situation closely, and will provide updates as information is made available.
Deliveries have been impacted in the following postcodes:
Deliveries have been impacted in the following postcodes:
The following Post Offices in NSW have been closed today:
• Beechwood LPO
• Dyers Crossing LPO
• Hallidays Point LPO
• Purfleet CPA
• Elands LPO
• Newcastle University LPO
Yes, we also offer a discounted Express Post option at our check-out using Startrack Express. (Please note that Startrack can not deliver to Parcel Lockers, so please supply an alternate address if selecting Express shipping)
Australia Post will require you to sign for your Nourished Life packages by default. However if you would prefer to have your package left in a safe place such as your doorstep or letterbox, you can select the ATL (Authority To Leave) option at checkout. You can also provide delivery instructions in the comments section at checkout which will be included on your package.
Any packages marked ATL can not be replaced if they go missing, so this option is at your own risk.
Unfortunately, we can not change any order information once your order has been processed. Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.
You will receive your tracking information once dispatched. Please sign up to the MyPost tool auspost.com.au/mypost/ to redirect your parcel.
If for any reason you do enter the wrong address, this can delay the package by up to 4 weeks but Australia Post will eventually return the package to us. Nourished Life will cover the return fee from Australia Post, but we may request payment to resend this out to you.
As part of our service, we will happily cover the cost of the return to sender fee, however, the cost to have the package resent will be $9.95.
We only use the shipping address you supply us with when placing the order. If no shipping address is added, we will use the billing address you added, so no need to worry if your Pay Pal address is wrong.
If your package has been 'stuck in transit' for longer than expected please let us know so we can lodge a 'missing package investigation' with Australia Post. Every missing package will be assigned a unique case number by Australia Post and can take up to 2-4 weeks to locate.
If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. To have this package resent to the correct address, there will be a $9.95 postage fee
Even if you give 'Authority to Leave' by ticking the box at checkout we cannot guarantee that it will be left as requested. Your local postman makes the final decision of whether to leave the parcel as instructed. If you have ticked 'ATL' and your postman has not left the parcel, please call your local post office to discuss this.
Unfortunately due to the nature of being an e-commerce store with 24 hour purchasing ability, our orders are immediately processed through to the warehouse system. We want to get your goodies to you as fast as possible, so our warehouse processing times are very strict! Once an order has been processed through our system, we are unable to make any changes or provide shipping refunds.
You can update your address details at checkout when placing your order or you can email us at and provide your new address and we can update this for you.
Please note: We cannot change addresses in the system once an order is placed.
Some items such as perfume and nail polish are flammable so will not be accepted by the airlines. This means that if you have these items in your cart you can only choose Australia Post Standard for shipping within Australia. International shipping outside Australia (or to Australia External Territories) is not available for these items.
When you are browsing Nourished Life today look for a note below the product description so you can see if this restriction applies to that product.
Our checkout will give you a helpful alert if you have these items in your shopping cart.
We send a newsletter each week with 3 special week long offers. We also send 1x monthly email each month with a larger storewide, brand, or category offer!
You can sign up to the newsletter by joining our club HERE.
Our promotions are while stocks last, and unfortunately we are unable to take preorders or honour sale prices after the promotion has ended.
We can not refund you if an item you previously purchased is now on promotion, I'm sorry.
You should receive an order confirmation once you have placed and paid for your order. If for any reason the payment didn't go through, we will send you an email to let you know and give you some easy payment options.
Unfortunately no changes can be made to your order once you have submitted it. This means that as much as we would love to add to your order or change an item in your order or cancel it, we simply can't. All orders are processed through to the warehouse system immediately and as our warehouse is largely automated and customer orders packed by state and ID code rather than name, we are unable to locate these in the warehouse to amend.
If you have changed your mind on an item you have ordered, you are free to send it back unopened and unused for a credit note within 7 days of receipt. Please note we can not pay for your return postage in this case.
In the rare instance that we are unable to supply an item on your order, rather than delay dispatch we will send all other items and provide a credit for the value of the short supplied item. You will be notified of this via email and we will let you know the date that the item will be back in stock.
Nourished Life believes 'We Do Not Inherit the Earth from Our Ancestors; We Borrow It from Our Children'. Our recycled brown paper void fill packaging material is Eco Friendly and 100% biodegradable. We do not use plastic mailing bags around our boxes. Our outer box and other packaging is recyclable.
Customers can choose to pay for their order in 4 interest-free instalments. Our payment partner for this service is AfterPay. All you need is a credit card for instant approval, there is no application form or fee.
To get started simply choose the AfterPay payment option at the bottom of our Checkout.
After you check out we'll pack and ship your order as usual and you will have three remaining payments to make to AfterPay, one every fortnight.
Find out more in the AfterPay FAQs.
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise AfterPay will automatically deduct the instalments from your debit or credit card every fortnight. AfterPay charges a fee for late payment. Find out more in the AfterPay FAQs.
At Nourished Life we want to make your online shopping experience as easy as possible. We are happy to provide a store credit, refund or exchange for any items that are unopened and unused within 90 days of purchase. Simply contact quoting "90-day returns" in the subject line and we will provide you with a pre-paid returns label and guide you through the easy process.
For any items that arrive broken or damaged, please email us at quoting "Damaged Item" in the subject line with a photograph within 7 days of receiving your delivery and we will provide you with a store credit or replacement item.
If for any reason there is an issue with your order (incomplete or incorrect), please email us at quoting your order number, and the missing or incorrect item and we will provide a pre-paid returns label for the incorrect item and the replacement or missing item will be sent to you within 5 working days.
If you believe you've had an allergic reaction, please take a photo of the reaction and contact us as soon as possible with the details at and we will guide you through the next steps.
We stock are range of products sourced from ethical brands that do not test on animals and share our strict ingredients policy standards. Our products come from Australia, New Zealand, Europe, The United States & Canada. Our Binchotan Charcoal Toothbrushes come from Japan. We specialise in Certified Natural, Certified Organic, Food Grade and Certified Biodynamic products. We believe we are the strictest online beauty & health food store in Australian, click here to read more about our ingredients & buying policy.
All prices on our website are listed in local AUD
We offer Gift Cards Here.
Gift Vouchers will be emailed to you within 30 minutes of your order.
- We can not combine gift vouchers, only one voucher can be used per transaction.
- The full amount of the gift voucher must be redeemed in one transaction.
- Gift Vouchers are valid for 3 years from date of purchase and can be used to purchase sale and promotional items.
The voucher is a PDF file and contains everything your lucky recipient needs to know. Simply forward the voucher to them or print it on your home printer.
** Please note that when purchasing a Gift Voucher all storewide offers, gifts & discount codes do not apply.
To use your store credit, please add the code into the "Credit/Gift Voucher Code" box at checkout. To use a discount code, please add the code word into the "Discount Code/Free Gift Code" box at check out.
Discount codes cannot be applied to already reduced items.
Please note that discount codes cannot be applied to the Deluxe Sample Box subscription, NL Gift Vouchers, dropship products, individual products with a value of $200 and over and other select items and packs. Please refer to the bottom of the product description for exclusion notice.
Dropship brands include: Kuvings, Waters Co, Southern Cross, Vitamix, Biochef, Koja, Franjos, Greenstar, Oscar Neo, Sedona, Wonderbag.
Sign in to use your CLUB 10% discount code. The code is valid for a single use for 7 days from the date you join, excludes shipping and is not transferrable to another account.
Please note: Only one discount code is able to be redeemed per order.
Unfortunately credits, NL$ and vouchers must be redeemed at checkout. We cannot apply these after the fact and these cannot be redeemed for cash.
With our special offers - we often use special codes in order to redeem the offer.
Firstly - please read the offer carefully (including T+Cs)
Discount Codes or Free Gift Codes must be entered into the DISCOUNT CODE / FREE GIFT CODE field in the checkout.
*Please note, these discount codes or free gift codes must be entered correctly at the time of placing the order, otherwise we cannot guarantee your discount or free gifts will be added.
Unfortunately we are unable to amend orders to reflect the discount after an order has processed and we do not offer refunds for discount codes forgotten or not placed correctly at checkout.
*Discount codes cannot be applied to already reduced items.
**Discount codes cannot be redeemed together with a Free Gift Code, or applied to the Deluxe Sample Box subscription, NL Gift Vouchers, select products or to individual products with a value of $200 and over (including individual packs). Please refer to the bottom of the product description for exclusion notice.
The date of expiry is shown on your gift voucher once purchased. You have until that date to redeem this voucher, the voucher expires as soon as that date arrives (IE 12:01am). Please contact customer service on prior to the date if you have any issues with redemption.
If a product is already on sale then no further discounts will be able to be applied on top of this. The Discount Code will be applied to all full priced items in your cart only.
Unfortunately, you can only redeem one Discount Code or Free Gift Code in an order. The checkout will only accept one code when processing.
Unfortunately we can not apply discount or free gift codes after orders have been placed and processed.
Please read the offer and T&Cs carefully before processing the payment.
Enter your Free Gift Code in the Checkout field "Discount Code / Free Gift Code" and Click the button "Apply my code".
The free gift will appear in your shopping cart like other items but the price will be $0.00.
Nourished Life will never share your email or any other information with third party, we only use your email for order confirmation, customer service issues or to provide your tracking code. All email addresses on our newsletter list are opt in only (we do not automatically add your email to this list).
We use a 256-bit SSL security system that encodes all credit card and contact details to ensure their safety. Nourished Life uses a state-of-the-art web server with Two firewalls. It is self-hosted at a secure data centre, we do not use any vendor-supplied software such as third-party shopping carts or content management systems. Cardholder data is not stored on the server, only transmitted to the payment gateway at the time of a purchase. This data transmission is encrypted. We do not use vendor-supplied defaults for system passwords and other security parameters. Nourished Life has a dedicated IT team that manages and monitors our servers and regularly test security systems and processes.
Subscription boxes are sent around the same time every month, during the second week.
To find out when your first box is, please see below:
Ordered before 3rd April - May Box
Ordered before 3rd May - June Box
Ordered before 3rd June - July Box
Ordered before 3rd July - August Box
Ordered before 3rd August - September Box
Ordered before 3rd September - October Box
Ordered before 3rd October - November Box
Ordered before 3rd November - December Box
Ordered before 3rd December - January Box
After your first box is received, you will receive boxes each month until you wish to cancel. The payment is processed each month before despatch.
There is two ways you can change your address.
1) If you have an account log in and click on the Subscription section. There you can change the name and address for the recipient, be it yourself or your friend or family member if it was a gift.
2) Or if you prefer simply send us an email. If you have more than one subscription be sure to provide the old and new addresses so we change the right one!
You may end your monthly box at any time, just email or call us to let us know you no longer wish to continue your subscription! (12-month upfront subscriptions cannot be cancelled)
Refunds are not available for subscriptions.
Be sure to end your subscription before the 3rd of the month, which is the earliest charge date for the next box.
To cancel your own subscription go to the Subscriptions page in your account, find your subscription and click the End Subscription button. It is not possible to cancel your subscription before your first box has been processed. If you wish to cancel after your first box you must wait until after the 16th of the month that you will be receiving your first box. If you're not sure, go to the Subscriptions page in your account and check your subscription First Delivery month. If you can cancel you will see the End Subscription button, just click on that.
Any subscriptions that have been charged for the next box will receive the box, we cannot retrieve a box after a successful card transaction has occurred.
Subscribers who paid 12 months up front will receive an email notification after all 12 have been delivered, as a reminder that the subscription will roll over to monthly billing at the current monthly rate.
You will earn NL$ on your first payment, however the repayment following payments will not accrue any NL$.
Your monthly Deluxe Box does not get sent with tracking. But you will be notified by email just before they are about to be sent.
Yes! We have a monthly and weekly one, both packed with offers and new products. We also have a Friday Blog Catchup containing articles from our blog in the past 7 days.
The easiest way to subscribe is to join our club »
There is a link at the bottom of your email to unsubscribe.
Or you may consider receiving our Monthly email newsletter only. Click the link at the bottom of your email to 'Update Subscription Preferences'.
Great! Go to our resubscribe form »
The code is included in your 'Welcome' email.
If you did not receive that you can also find a copy of the code saved in your MyAccount. Sign in then look for the black Club 'card'.
Or contact us and we'll be happy to help.
Your CLUB 10% off discount code is valid for a single use and expires 7 days after the date you joined*.
To use it, go to the Checkout, sign in, type your code into the Discount Code field, then hit the Apply button. You should see the discount applied to your Cart above.
If you experience a problem, try typing the code again. Copy/paste doesn't work in some web browsers. If you are still having trouble, please contact us and we'll be more than happy to help.
The discount is only valid if applied to your Cart as described above and cannot be applied after you place your order.
CLUB 10% discount codes are not transferrable to other accounts and cannot be used on Subscription Boxes, individual items of $200 value and other select items and packs. Please refer to the bottom of the product description for exclusion notice.
*You must be signed into your account to redeem this 10% off code.
As of October 2019, we have moved to a points based loyalty program, so you are now able to see how many points can be earned across each product while you shop. However the level of $NL eared has not changed. NL$1 is earned for every whole $20 spent at Nourished Life and points are based on 100 points for every $5 spent.
You now no longer need any minimum spend in order to redeem your $NL and to make it even easier for you we automatically add these to your check out for you!
You can now earn even more rewards and benefits as you move up levels, you can find all of our new levels and rewards here
Not to worry. Just pop your email address into our Forgotten Password form. If there is an active account with that email address we'll send you an email so you can create a new password for yourself. The reset link we send you will only be active for 15 minutes.
No one else can see your password, not even us, so this is the only way to get a new one. Nice and safe!
If it has been more than 15 minutes since you started the Forgotten Password process please try again. (The link expires to protect your security).
If it has been less than 15 minutes:
Sometimes email software breaks links, so when you click (or tap) on it and are taken to the website the link doesn't work because it is incomplete.
Solution: Select the link text so that you can copy/paste it into your web browser. Drag your pointer over the whole link to make sure you get it all.
Too many incorrect sign in attempts will lock you out of your account for 20 minutes. It's one of the ways we ensure your account remains safe.
If you would like to create a new password please reset it here. We'll send you an email with instructions for creating your new password (the reset link will only be active for 15 minutes).
Yes! Next time you are placing an order at the Checkout click on the pink 'Change credit card' link below your saved details. Then you can enter the new card and the details will be saved when you complete your order.
To delete: Email us at: providing your name and email address used on the account, and we'll delete them.
You can still have an account with no saved payment details. And if you feel like adding new ones later there is a tick box at the bottom of the checkout to save them.
The address details that you use at the checkout are saved in your account. Simply check-out as usual by signing in, enter your new address details, and they will be saved when you complete your order.
Unfortunately, we cannot change or merge email addresses at this stage as the user accounts are created on the email addresses alone.
We recommend that you use the exisiting NL$ in your current account. Once you have spent those and created a new account under your new email address, we will delete the old account.
Please be aware that your order history, status and favourites will not be transferred. Accounts with active subscriptions also cannot be changed or merged.
Unfortunately we can not back date NL$ on old orders placed. Instead we are giving all new members 10% off your first order upon joining for the first time.
Check that you are still signed in by looking for the "Welcome back" message below the Checkout heading. Below this you should see a button for redeeming your NL$.
If you don't see that button there are a few possible reasons:
a) You don't have any NL$ remaining - check your MyAccount page Club section.
b) If you do have NL$ and you recently abandoned the checkout your NL$ may have been saved as a voucher - check the Club section fo your MyAccount page. This is a security feature to ensure NL$ don't get lost when the checkout is abandoned.
c) If none of the above apply there may be some data stored on your computer from your previous visit to the checkout that is affecting your visit today. Navigate back to the homepage, clear your browser cache and try again.
d) If none of the above work please contact us.
Please note, there is a $50 minimum spend in order to redeem your Nourished Life $
Spend your NL$ at the checkout. Once you are signed in, your NL$ will automatically apply to your order. If you do not wish to use your NL$ just select the [x] and your NL$ will remain in your account as a gift voucher for your next order.
If you do not finalise your order for some reason your NL$ form today will be saved as a Gift Voucher in MyAccount.
If you have selected your NL$ at checkout and then go back to shop again, these may get held in an incomplete order. To avoid this, apply your NL$ at the end when you are certain of your shopping cart contents.
Your NL$ will expire if you have been inactive for 6 months or longer.
You must spend all of your NL$ at once, you can't split them. Please note that your NL$ will expire if you have not logged into your user account for 6 months or longer. Just log in regularly to keep your account active.
Your NL$ will automatically expire if you have not placed an order with your account for 6 months or more. Just log in and place an order to keep your NL$ active, and use them if you want to.
No, as NL$ are issued when the gift voucher was purchased, they won't be issued again when it is redeemed.
When purchasing gift vouchers, you must be a Nourished Life member and signed in to receive NL$.
Unfortunately you are not able to redeem NL$ together with a gift voucher or credit.
Please check your order details are correct and you have selected your credit of choice before submitting as one credit may override another in the checkout.
*Please note: We are not able to refund credits or NL$ after your order has been placed.
We will send you an email when your level has changed. This may be a few days after your latest order.
Your discount code will be deposited in your MyAccount.
We would love to! But unfortunately we physically cannot add extra points to your account.
So sorry for the inconvenience.
Unfortunately we are unable to refund you for any NL$ that were not applied to an order.
Invite your friends to join Nourished Life and you will get NL$1 automatically added to your account when they place their first order!
Sign in and follow this link to start referring!
To comply with Australian law and ACCC guidelines, we are required to monitor all publicly posted product reviews on our website and in accordance with the law, remove any reviews that appear fake, offensive, defamatory or irrelevant. This includes reviews that state a product cured a disease or medical condition or resulted in disease or medical condition (including allergic reactions) or breaches TGA guidelines.
We may edit your review in part to ensure it remains within these guidelines, this includes the removal of words that may appear offensive, rude or irrelevant, or relate to causing or curing a disease or medical condition.
Please note that reviews should be based on your personal experience using the full-size product (not samples which can vary in consistency) and should not offer medical or professional advice to customers. Reviews should not be given on items which are faulty or have arrived broken or damaged.
If you have received a faulty item please contact us for a replacement. Please always contact us right away if you have experienced any reaction to a product.
All you need to do is log into your account and review to earn NL$!
We automatically add NL$.10c to your account for every review posted when you are logged in. This is valid for both positive and negative reviews. Your first name (or you can use a nick-name) will appear but all reviews are anonymous to the public.
In accordance with Australian Law & ACCC guidelines we are required to monitor reviews to ensure they are genuine. Any misuse of this service may warrant the deletion of reviews and $NL revoked. Please see our "Review Guidelines" for further information on this.
All reviews entered on the website are anonymous to the public. This is to encourage honest reviews, we want to know all the good as well as the bad.
Yes! Of course, ALL reviews will earn the same amount of NL$.
We want to encourage honest feedback so customers can make informed purchasing decisions.
Our website only allows you to post one review per product per IP address, this is to stop false or repetitive reviews which can skew the rating of a product to be misleading - whether positively or negatively.
We currently have a limit of 10 reviews per day. This will reset each day so you are free to review 10 products each day!
From time to time all that is needed is a quick clean out in your web browser to fix a problem. Here's two easy ways that mean you can keep the website files for other websites you have visited and only clear Nourished Life files.
Force-Refresh the browser
Visit the webpage where the problem is occurring. Hold down the Shift key (Mac) or CTRL key (PC) and click the refresh button in the browser. Repeat once more.
This will bypass cache and in most cases will fix the problem. If it didn't try the next option.
Clear website files for Nourished Life only
Some web browsers allow the user to remove stored website files for a specific website (rather than for all websites you've visited, which most people don't want to do). This will include the cookie which stores your shopping cart contents so you will need to add items to your cart again afterwards.
Choose your browser:
a) Visit the Nourished Life website
b) Right-click or Control-Click on anything in the web page and choose Inspect from the menu. Alternatively click the menu in the top-right corner of your browser window and choose More Tools --> Developer Tools
c) Right-click or click-and-hold on the refresh button. In the menu that appears choose Empty Cache and Hard Reload.
a) Go to Safari menu --> Preferences --> Privacy tab
b) Click Manage Website Data
c) Search for nourishedlife.com.au. It may take a while for it to come up depending on the size of your cache.
d) Select the website from the list and click Remove
a) Click on the menu button in the top-right corner of the browser window --> Preferences --> Privacy & Security
b) Scroll down to Site Data
c) Click Settings
d) Search for nourishedlife.com.au
e) Select the website from the list and click Remove Selected
f) Click Save Changes then Remove.
Microsoft Edge browser:
Try this support document.
Microsoft Internet Explorer browser:
Try this support document.
If you have tried both of these and the problem is persisting please email us with a description of the problem, your browser name and version, computer type (PC, Mac or device name), what you were expecting to happen but didn't, and if possible a screenshot. This will allow us to try and reproduce the problem:
We offer free samples with every order wherever possible! At checkout - simply select the green "CHOOSE A FREE SAMPLE" drop-down to see the selection of samples available. We will automatically add this to your order for free! If you don't wish to receive any samples, just select "No, thank you".
(Please note there are some exceptions when you are purchasing select items that are sent directly from our suppliers)
Please let us know if we've missing anything or feel free to call or email us anytime if you have any questions.